Terms and Conditions of Use
Last Updated: 28.05.2025
1. Introduction
1.1. These Terms and Conditions (“T&Cs”) govern your access to and use of the maxxWin website located at maxx-win.co.uk (“the Website”, “we”, “us”, “our”).
1.2. By registering an account, logging in, or using any services on the Website, you confirm that you have read, understood, and accepted these T&Cs, our Privacy Policy, Responsible Gambling Policy, and any other applicable policies.
1.3. If you do not agree with any part of these T&Cs, you must not use or access the Website.
2. Definitions
- Player/User/You: Any individual who registers or uses the Website.
- Account: Your personal profile created on the Website.
- Games: All gambling products offered, including casino games, live dealer games, slots, and other interactive entertainment.
- Operator: The legal entity responsible for operating maxxWin and its services.
- Bonus: Promotional rewards such as free spins, bonus credits, or other incentives.
3. Eligibility and Legal Compliance
3.1. You must be at least 18 years old or meet the legal gambling age in your jurisdiction, whichever is higher, to register and play on the Website.
3.2. It is your responsibility to ensure that online gambling is legal where you reside and that you comply with all applicable laws.
3.3. Employees of the Operator, their immediate family members, and persons connected with the Website’s operation are prohibited from registering or playing.
4. Account Registration and Security
4.1. Each individual is entitled to one Account only. Multiple accounts from the same person, device, household, or IP address are not permitted.
4.2. You must provide accurate, complete, and current information during registration, including your full name, date of birth, address, email, and payment details.
4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your Account.
4.4. We may request verification of your identity at any time, requiring documents such as a valid government-issued ID, proof of address, or payment confirmation.
4.5. Providing false or misleading information may result in immediate suspension or closure of your Account and forfeiture of winnings.
5. Deposits and Withdrawals
5.1. All deposits must be made using payment methods registered in your name.
5.2. Deposit and withdrawal limits apply as specified in the Banking section of the Website.
5.3. We do not charge fees for deposits or withdrawals; however, your financial provider may apply charges.
5.4. Withdrawals will normally be processed using the same method as deposits, subject to verification and compliance checks.
5.5. Withdrawal requests may require identity verification before processing to comply with anti-money laundering regulations.
5.6. We are not a credit institution and do not offer credit or loans.
6. Account Management
6.1. You are responsible for all actions taken through your Account.
6.2. You must keep your Account information up to date.
6.3. You may request Account closure at any time by contacting Customer Support.
6.4. We reserve the right to suspend, restrict, or terminate Accounts in cases of suspected fraud, abuse, or breach of these T&Cs.
6.5. Lost passwords can be recovered using the Website’s recovery tools or with assistance from Support.
7. Inactivity and Dormant Accounts
7.1. Accounts with no login activity for 12 consecutive months will be classified as dormant.
7.2. A monthly inactivity fee may be deducted from dormant Accounts with a positive balance, after prior written notice.
7.3. Dormant Accounts with zero balance may be closed after prolonged inactivity.
7.4. You can reactivate a dormant Account by contacting Customer Support and verifying your identity.
8. Responsible Gambling
8.1. maxxWin is committed to promoting responsible gambling and offers tools such as deposit limits, loss limits, session time limits, and self-exclusion options.
8.2. If you feel that gambling is becoming a problem, we encourage you to use these tools or seek assistance.
8.3. For further support, please visit BeGambleAware.org.
9. Prohibited Conduct
- Fraudulent behaviour, including collusion or abuse of bonuses.
- Use of bots, scripts, or automated software.
- Manipulation of game outcomes or exploiting technical errors.
- Registering multiple Accounts to circumvent restrictions.
- Using VPNs or proxies to bypass geo-restrictions or legal requirements.
- Sharing Account credentials or allowing third parties to access your Account.
Violation of these rules may lead to suspension or permanent closure of your Account and confiscation of any winnings.
10. Bonuses and Promotions
10.1. All bonuses and promotions are subject to specific terms and wagering requirements, available on the Promotions page.
10.2. Abuse of bonuses, such as multi-accounting or collusion, is strictly prohibited.
10.3. We reserve the right to revoke bonuses and void winnings if misuse or technical exploitation is detected.
10.4. Bonuses may have expiry dates and be valid only on selected Games.
11. Fairness and Game Integrity
11.1. All Games operate using certified Random Number Generators (RNGs) and comply with UK Gambling Commission standards to ensure fairness.
11.2. We reserve the right to void bets or winnings if technical faults, errors, or breaches of these T&Cs occur.
12. Limitation of Liability
12.1. We do not accept liability for losses or damages resulting from use of the Website, including technical failures, interruptions, or delays.
12.2. Your participation is at your own risk, and our total liability is limited to the amount of your most recent deposit.
12.3. We are not responsible for third-party websites linked from ours and disclaim any liability for their content or security.
13. Privacy and Data Protection
13.1. We process your personal data in accordance with our Privacy Policy and applicable UK data protection laws.
13.2. Appropriate security measures are implemented to protect your information from unauthorized access or misuse.
13.3. For full details, please review our Privacy Policy available on the Website.
14. Intellectual Property
14.1. All content, trademarks, logos, and materials on the Website are owned by maxxWin or its licensors.
14.2. You may not copy, reproduce, distribute, or modify any part of the Website without prior written consent.
15. Dispute Resolution
15.1. If you have any complaints, you should first contact our Customer Support team.
15.2. We will endeavour to resolve disputes fairly and promptly.
15.3. If unresolved, disputes may be referred to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
15.4. All complaints must be submitted in writing.
16. Amendments to Terms
16.1. We may update these T&Cs at any time to comply with legal or operational requirements.
16.2. Major changes will be communicated to you via email or on the Website.
16.3. Continued use of the Website after changes indicates acceptance of the updated terms.
16.4. It is your responsibility to review these T&Cs regularly.
17. Contact Information
For questions, concerns, or support, please contact us:
- Email: [email protected]
- Live Chat: Available on the Website
By registering and using maxxWin, you confirm your full understanding and acceptance of these Terms and Conditions.
For more information on safe gambling practices and UK regulations, please visit the UK Gambling Commission and BeGambleAware.org.