Responsible Gaming at maxxWin
At maxxWin, your well-being is our top priority. Gambling should be a form of entertainment — fun, exciting, and safe. We recognise that for a small number of players, gambling can become a problem that affects daily life. That is why we are committed to fostering a secure environment and providing practical tools and support to help you maintain control over your gaming activity.
Responsible gaming is a partnership between you and us. Together, we can ensure that your experience remains positive and enjoyable.
Tools to Help You Stay in Control
To support you in managing your gameplay responsibly, maxxWin offers a suite of player-controlled features:
- Deposit Limits: Set daily, weekly or monthly limits on how much money you deposit. This helps you manage your spending and avoid overspending.
- Wager and Loss Limits: Define the maximum amount you want to bet or lose within a chosen period, keeping your play within safe boundaries.
- Session Timers: Decide how long you want to play in a single session and receive an alert when your time is up, encouraging regular breaks.
- Self-Exclusion: Temporarily block access to your account for a period ranging from 24 hours up to 6 months or longer if you need more time away from gambling.
- Account Closure: If you decide to stop gambling entirely, you can request permanent closure of your account at any time.
Recognising the Signs of Problem Gambling
It is important to be aware of behaviours that may indicate gambling is becoming harmful. You might be at risk if you:
- Gamble to recover previous losses or to “make money”.
- Borrow money or use funds intended for essentials like bills or rent to gamble.
- Spend more time or money than you originally planned.
- Neglect work, family, or social commitments because of gambling.
- Feel restless or irritable when trying to cut down or stop gambling.
- Hide your gambling activity from friends or family.
- Obsessively think about gambling or upcoming bets.
If you identify with any of these signs, it may be time to take action. Early intervention can prevent escalation and help you regain control.
Best Practices for Safer Gambling
Here are some practical tips to help you enjoy gambling responsibly:
- Set a budget before you start and do not exceed it.
- View gambling as entertainment, not a way to make money.
- Never gamble with money borrowed from others or meant for essentials.
- Take regular breaks and limit your session duration.
- Balance gambling with other hobbies and interests.
- Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
- Use only disposable income, never essential household funds.
Self-Assessment and Support
If you are unsure about your gambling habits, we encourage you to complete a self-assessment quiz available on our website. This anonymous tool can help you understand your risk level and guide you towards appropriate support.
For personalised assistance, our dedicated Responsible Gaming Team is available via [email protected] or through Live Chat on our site.
Account Restrictions and Closure
You can manage your account access at any time:
- Temporary Self-Exclusion: Suspend your account for 24 hours up to 6 months or longer upon request.
- Permanent Closure: Request permanent account closure if you wish to stop gambling completely.
- Withdrawal of Funds: Please ensure you withdraw any remaining balance before closing your account.
- Reactivation: Accounts closed for reasons other than problem gambling may be eligible for reopening upon review by our Responsible Gaming Team. However, we reserve the right to refuse reactivation to protect player safety.
Protecting Minors
maxxWin is fully committed to preventing underage gambling in compliance with the UK Gambling Commission’s regulations. To help keep gambling safe for young people:
- No one under 18 is permitted to open or use an account.
- We employ strict age verification procedures during registration.
- We recommend the use of parental control software such as Net Nanny or Qustodio to block gambling content on home devices.
- Keep your login details and payment information confidential and never share them with minors.
- Always log out and lock devices when not in use to prevent unauthorised access.
For more information on online child safety, visit the Better Internet for Kids portal.
Help and Support for Gambling-Related Problems
If you or someone close to you is experiencing difficulties with gambling, help is available. Trusted organisations offering confidential support include:
We also recommend downloading BetBlocker, a free tool that helps you block access to gambling sites across multiple devices.
Contact Us
If you have any questions or concerns about responsible gaming at maxxWin, please contact our Responsible Gaming Team at [email protected] or speak with Customer Support via Live Chat. We are here to help you enjoy gambling safely and responsibly.
Remember: Gambling should be fun. Stay in control, play responsibly, and don’t hesitate to ask for help.